Reprinting a receipt in Indy POS is quick and easy. This is useful if a customer needs another copy of their receipt after the transaction has been completed.
How to Reprint a Receipt
Follow these steps at your POS:
Open the Transaction Window
Navigate to the Transactions area on your POS screen.
Select the Order
If it’s the most recent transaction, click Reselect Last Order.
For earlier transactions, search for the order using your Order Lookup or Transactions List.
Open the Order Actions Menu
Tap the Pencil (Edit) icon in the top-right corner of the screen.
Reprint the Receipt
Select Print Receipt from the dropdown menu.
Your receipt will immediately print from the assigned POS printer.
Tips for Staff
Ensure the receipt printer is online and has paper loaded.
If the printer does not respond, check your hardware settings in Stations & Hardware within IndyAdmin.
Only transactions that are completed can be reprinted. Pending or voided orders will not have this option.
Notes
Video Reference Timestamp: 0:00 – 0:21
Common Issues:
If the pencil icon is not available, the user may lack POS edit permissions.
Reprinting receipts does not re-tender the transaction or create a duplicate sale—safe to use anytime.
Multiple reprints are allowed; no limit is enforced.
Best Practice: Encourage staff to verify the Order ID before reprinting to avoid handing the wrong receipt to the customer.