The Orders tab in Indy Admin is your main destination for viewing, searching, and managing all customer transactions made through your cinema—online and at point-of-sale (POS). It includes advanced filters, order detail management, and tools for collecting, swapping, and refunding items.
🧭 Navigation
Operations > Customers > Orders
🔍 Overview: Orders List View
This page displays all orders for your site, by default showing the past 7 days.
🔧 Filters:
Use filters to refine your search based on:
Date range – Last 7, 30, All Time, or a custom range
Site – All sites, or the specific site you’re logged into
Ownership – Orders placed by all staff or just yourself
Order State – Draft, Completed, Phone Booking, Unclaimed Refund, etc.
Order Type – Online, POS, Internal etc.
POS Register – e.g. POS1, POS2
Delivery Location – e.g. Candy Bar, Box Office
Showing – Search by specific screening
Sales Channel – Online or POS
📝 Draft Orders are shaded and marked in the "State" column.
🧾 Order Details View
Click into any order to see its full breakdown. You'll find:
Order status – Draft or Completed
Customer name
Items purchased – Tickets, concessions, etc.
Payment method – e.g. Card, Cash, Gift Card, User Credit
Receipt tools:
Print code for reprinting at POS
Email receipt
View receipt on screen
🔁 Order Actions
From the Order Detail page you can:
Email or reprint items
Collect items
Refund items
Swap items (POS only)
🔄 Refund Items (Admin only)
Select the order.
Click Refund Items.
Deselect any items you do not wish to refund.
Select whether collected items can be refunded (admin only).
Refunds must go back to the original payment method (e.g. Gift Card, Stripe, Cash).
Refunded items appear as voided, and the refund amount is subtracted from the original order total.
🔃 Swap Items (POS only)
Swapping can only be done at the POS.
Find the order in the POS.
Click the pencil icon to edit the order.
Select the tickets to swap and confirm.
Choose the new session and add replacement tickets.
Complete the order to re-balance the payment total.
🧠 Helpful Tip: If the session price differs, you may need to add/remove additional payment or credit.
📦 Collect Items (POS)
Used for customers collecting pre-purchased items (e.g. online ticket sales):
Two ways to collect:
Scan QR code or printed ticket at POS.
If no ticket is available:
Go to Find Order
Select the order
Click Collect Items
Confirm and print
Collected tickets are logged in the order history and printed for the customer.
🛠️ Supported Payment Types
Stripe (on-site or online)
Cash
Cheque (rare)
Gift Cards
User Credit (can be used and refunded)
🗒️ Notes
The Orders tab is a core support area—ensure your team is confident with the refund, swap, and collect flows.
Refunds to collected items require admin permissions; ensure your FOH team knows the escalation path.
POS must be used for swaps; support and training for POS navigation is essential.
Watch the Tutorial