The Indy POS system allows you to view, manage, and export a full list of all orders tied to a particular showing. This is useful for customer support, audits, and operational reporting.
🧭 Where to Find It
Navigate to the showing on your POS screen.
Click on the Tickets Sold or Tickets Remaining link.
🔎 Viewing Orders
Access the Orders View
From the showing, click Tickets Sold or Tickets Remaining.
A pop-up screen will appear.
Click View Orders to display all orders linked to that showing.
View Individual Order Details
Within the orders list, click View Details on any order.
This shows the full order breakdown, including ticket types, seats, and payment details.
⬇️ Exporting Orders
While in the Orders View, click the download arrow (CSV icon) at the top-right corner.
A CSV file will download containing all orders for that showing.
📋 CSV File Contents
Order ID
Status:
Ticket= CompletedVoided= Refunded/cancelled (kept for audit trail)Draft= Tab not yet closed, or incomplete online purchase
Ticket State
User Details:
First Name, Last Name, Email Address
Phone Number (if provided)
Seat Numbers (if allocated)
Other order-specific details
Note: Draft tickets will appear in this export if the purchase hasn’t been completed.
🧠 Best Practice
Always review the ticket state column to ensure you are only reporting on completed orders.
Use the export for customer communication (e.g., lost & found items, show cancellations) or internal auditing.