INDY POS allows staff to quickly check the balance of a customer’s gift card. This is useful when:
A customer wants to know their remaining balance before making a purchase
Staff need to verify past transactions on a gift card
A balance discrepancy needs to be investigated
How to Check a Gift Card Balance
Step 1: Access the Inspect Card Tool
Open the Top-Right Hamburger Menu (☰) on the POS.
Select Inspect Card.
Step 2: Enter the Gift Card
You can check the balance in three ways:
Scan the QR code on a printed card or receipt
Scan the barcode or magnetic stripe on a physical card
Manually type the gift card number into the search field
Step 3: View Balance and Details
The current balance and initial value will display at the top.
Example: Current Balance $19 / Initial Value $50
To investigate transactions:
Scroll down to view all orders that contributed to the card’s balance changes
Step 4: Close or Proceed
After checking, you can exit Inspect Card or proceed with a sale using the card as payment.
Tips for Staff
Always verify the balance before completing a transaction if the customer is unsure.
Inspect Card is also helpful for audit checks on gift card usage.
Inform customers that partial balances remain for future use until fully redeemed.