The Users section in Indy Admin provides a central location to view, search, and manage all customer accounts associated with your cinema. This includes ticket purchasers, members, and staff—anyone who has submitted contact details either online or at the point of sale.
📍 Location in IndyAdmin
Go to: Operations > Customers > Users
👤 What You’ll See
The Users screen lists everyone who has interacted with your cinema and provided contact details. This includes:
Online ticket buyers
Registered members (e.g., loyalty program)
Employees (if staff user accounts are configured)
Anyone with a user class, membership tier, or invoicing status
Each record includes:
Membership Type & Tier
Card Number (if issued)
Saved Payment Method (for auto-renewing memberships)
Contact Details – including email, phone, and physical address (if provided)
Birthdate, if supplied
🔍 Filter & Search Options
At the top of the Users page:
Filter by user type (e.g., Employees, Members)
Use the search bar to find users by:
Name
Phone number
Email address
🧑💼 Employee Users
Filtering by “Employees” displays staff users across your circuit. You’ll also see:
Role (e.g., Manager or Staff)
Membership in Rewards Programs, if applicable
📁 User Detail View
Clicking on a user opens a detailed profile, with tabs across the top for further insights:
📦 Orders
View their full order history by site or circuit
Useful for tracking purchase behaviour and visit frequency
🎁 Earned Memberships
Shows any loyalty memberships the user has earned or holds (e.g., Synopolis Rewards)
🎟️ Vouchers
Lists all active and expired vouchers tied to the account
Includes promotional vouchers, e.g., “Free Ticket” on sign-up
📩 Messages
Displays whether this user receives automated emails
Covers marketing messages like:
Weekly schedules
Special event promotions
“Last chance” film reminders
🧾 Invoicable Users
Shows whether the user is marked as invoicable
You’ll only see a status summary here—the invoicable setting itself is managed elsewhere in Indy Admin
🔁 Actions You Can Take
Search for a user and click into their record to view/edit
Filter lists to find employees, invoicable users, or loyalty members
Use data (email preferences, history, vouchers) to inform customer communication and retention strategies
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